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COVID-19 Update from Nutricia – 1 April 2020

As the COVID-19 situation continues to evolve, governments may require certain types of non-essential business to cease operating, or to operate in different ways. We would like to assure you that Nutricia is categorised as ‘essential’ by the Australian Government and will therefore continue to operate. 

 

We are working closely with our factories and trusted supply chain partners and have put in place measures to maximise the availability of our products in Australia in the coming period. Robust business continuity plans have been implemented at our factories and through our supply chains. Stocks are being shipped to Australia from our global factories and suppliers on a weekly basis and we are monitoring all inbound shipments closely.  

 

Please be advised that we are currently experiencing an increase in demand for our Neocate Syneo, Neocate LCP and Neocate Junior Vanilla infant formula and toddler products. To help meet this demand, we have taken steps to air freight more stock over the coming weeks. In the meantime, if you are having difficulty finding these products in your local pharmacy, please ask your pharmacist to call Nutricia directly to place an order for you, or alternatively you can order Neocate LCP through our online pharmacy partner Compounding Australia, at www.compoundingaustralia.com.au


How to place an order for Neocate LCP with Compounding Australia:

  1. Ensure you have a photo/scanned copy of your current prescription to upload.
  2. Visit our partner website www.compoundingaustralia.com.au/ordering and place your order.
  3. Once your order has been placed it is a legal requirement that one of their qualified staff speaks with you to discuss your specific needs. They will contact you within 24 hours.
  4. Once you have spoken with one of the qualified staff, the product will then be shipped via courier to your address in Australia. You will be provided with a delivery tracking number

 

For any questions or concerns regarding these products, or if you would like more information about availability, please contact our Nutricia Careline team on any of the following:

Phone: 1800 438 500 

Email: nutriciacareline@danone.com

Live chat: www.aptanutrition.com.au

 

Page last modified: 1 April, 2020